Member Service Center Supervisor – Irving, Texas

We are seeking an experienced Member Service Center Supervisor to join our team at a dynamic credit union in Irving. In this role, you will lead and support a high-performing team while also working on the front lines, handling calls alongside your team. A key part of your responsibilities will be utilizing data analytics to drive performance, improve customer service, and optimize call center operations.

Key Responsibilities:

• Supervise and mentor call center staff while maintaining a positive work environment.
• Handle member inquiries directly via phone, ensuring high-quality service.
• Leverage data analytics to track key performance metrics, identify trends, and implement improvements.
• Ensure compliance with credit union policies and procedures.
• Assist in staff training and development for ongoing team growth.

• Proven experience in a call center leadership role.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and multitasking skills.
• Comfortable working on the phones and providing hands-on support.

If you’re a motivated leader with a passion for using data to drive success, apply today!

Compensation: $25-27/hr + Incentives

Benefits:

• Commission and incentives
• Affordable benefits
• Up to 6% 401(k) matching
• Eleven paid holidays
• 120 PTO hours*
• Employee LOC with a 0% interest rate
• Free telemedicine
• Relaxed casual dress code
• Flexible spending account
• Health savings account
• Employee assistance programs
• Company diversity council
• Community engagement opportunities